Repaired Items – 12-Month Warranty

Worldwide Industrial Solutions provides a 12-month warranty on all repaired items. If a repaired unit stops functioning within the warranty period, it must be returned to our facility for evaluation.

Warranty Evaluation Process

When a warranty claim is submitted:

• The item must be returned for inspection.

• Our technicians will evaluate the unit to determine the cause of failure.

• If the item is found to be non-repairable, the customer may choose either:

  • An in-house repair credit, or

  • A prorated refund of the original repair cost.

Prorated Refund Example

If a repaired item fails after 3 months of service, the customer is eligible for:

• A refund of 75% of the original repair cost, or

• An equivalent in-house credit toward a future repair.

Note: Only the repair cost is eligible for refund or credit. Shipping, rush fees, diagnostics, and service fees are non-refundable.

Warranty Conditions

The warranty is void if the unit:

• Is not returned for evaluation

• Is opened, altered, or tampered with

• Is dropped, misused, or physically damaged

• Fails due to issues caused by other equipment in the customer’s system

Shipping Responsibility

During the 12-month warranty period:

• Inbound shipping to our facility is the customer’s responsibility.

• Return shipping to the customer is also the customer’s responsibility.

Purchased Items – Return Policy

Worldwide Industrial Solutions does not offer returns or refunds on purchased items, except when the customer receives an incorrect item.

To ensure accurate ordering, we encourage customers to work with an account manager and provide part numbers, photos, or equipment details before purchase.

Incorrect Item Received

If the product received does not match the purchase order:

• Notify us within 15 days of the purchase date.

• Once the incorrect item is returned, a full refund of the purchase price will be issued.

Shipping, rush fees, and service fees are non-refundable. All inbound and return shipping costs during the 15-day period are the customer’s responsibility.

Purchased Item Warranty

Unless otherwise stated, all purchased items include a standard 12-month warranty.